Teams rekey the same order or customer data
Measure duplicate entry time, reconciliation effort, and how long failed transactions take to resolve.
Supporting services
MuleSoft integration
Connect Salesforce with ERP and operational systems so teams can use consistent customer, order, and billing data.
What’s costing you time?
What to bring to a consultation
Bring one integration backlog item or recurring exception. We’ll discuss how to scope it and what to benchmark.
What we deliver
Integration architecture
Map systems of record, ownership, authentication, data contracts, and operational dependencies.
API delivery
Build reusable APIs and define how systems handle retries, duplicate records, and reconciliation.
Operational handover
Test real failure scenarios and agree on monitoring, incident response, and ownership.
Questions to settle before kickoff
When is a reusable API worth building?
Start with who needs the data and how often. A shared customer API is useful when multiple systems need the same contract. A scheduled import may be sufficient for a single low-frequency exchange.
How do we avoid duplicate transactions?
Agree on a stable source identifier, define replay rules and test what happens if the destination processes a request but the response times out.
What should operations be able to see?
Log correlation IDs and outcome codes without exposing sensitive payloads. Define an exception queue, an owner and a way to reconcile totals against the source.
Related work
A connected service portal
Support portal and service workflows that depend on information from multiple systems.